Valencia L Zau

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I'm calling about a package i return I want to know where is my refund

True Religion - I'm calling about a package i return I want to know where is my refund
True Religion - I'm calling about a package i return I want to know where is my refund - Image 2
I been calling but its busy. I have returned back but I havent heard anything are received my refund back into my account.
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Loss:
$179

Preferred solution: Full refund

Brittani C Zta

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Verified Reviewer

Worst customer service ever

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I ordered a package and realized 2 minutes after ordering that it was the wrong address I contacted them to change it to the correct address which somebody lied to me and said it was changed one time as a courtesy to me when I checked again it was still the wrong address and the other person told me no we're not doing it I've been on with chat and they keep repeating to me that Unfortunately they can't change orders once it's processed and I'm going to have to dispute it with my bank to get my money back if the package gets stolen when all they have to do is call FedEx and tell them to hold it or change the address to my current address this is the worst customer service I have ever dealt with it takes forever to get in touch with anybody and their policy is ridiculous
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Loss:
$50
Pros:
  • No pros
Cons:
  • Customer service

Preferred solution: My package delivered to correct address

User's recommendation: Never

Brittney S Qos

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Verified Reviewer
| map-marker Elizabeth, New Jersey

Stolen package

True Religion - Stolen package
True Religion - Stolen package - Image 2
I placed an order with true religion website dhl was the courier and they said my package was delivered 14th and I never seen it I looked all over my house I never signed for a package either I paid for delivery as well and no package I dont know it was stolen or if it was delivered ever delivered I got messaged it was delivered
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Loss:
$30

Preferred solution: Full refund

Jayne N Mxf
map-marker Cabazon, California

Another pissed off customer

True Religion - Another pissed off customer
I ordered a pair of size 30 jeans and needed a 29 instead. I tried contacting them right away, but I could not find a number to speak with a live person. The only number was to a text bot could not understand what my issue was. I then sent an email right away and no one ever got back to me. This is 2 days later and the package arrived and of course they sent me the size 30!!! Also I ordered both a ruby red jogger and hoodie. I was sent tow different reds a ruby red hoddie and a red dahlia jogger.
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Pros:
  • Boys are in to them
Cons:
  • Lousy customer service

Preferred solution: Exchange

User's recommendation: Get live customer phone staff.

Burk Gji

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Verified Buyer
| map-marker Fresno, California

Stolen item

True Religion - Stolen item
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True Religion - Stolen item - Image 6
Order 1145**** no my request have not been answered I would like the same item to be replaced and ship to a new address if possible I just had buy a new outfit so I can have for the holiday but not the item I want because of sold out so replace be nice 559420**** Joslyn Vaielua my package was stolen from my door not in gate would like to send to different location
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Anonymous

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Verified Buyer
| map-marker Fresno, California

Stolen packages

My package was delivered on a different date also my package was left outside the door with no delivery tag not in gate that was next to door no lock not hidden anyone can see package I would like my order 1145**** tracking FedEx 712622****10 to be replaced it do have coverage I dont understand why the item was left without no signature I would like the same item replaced I am a true customer I am upset I couldnt get the item that I ordered an had to buy a different suit because of the sale I really would like the item instead of being reimbursed
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User's recommendation: Yes just don’t like this process

Conrad Bsw

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Verified Reviewer
| map-marker Beaumont, Texas

My orders are going to the wrong address

So when I had ordered my stuff they was shipped out the the wrong address I been trying to get it changed for the pass week Ive been call every number true religion has its no pick up or nobody can help me they delivered it to the WRONG address and now the people they shipped it to doesnt want to answer the door so basically my items are stolen
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User's recommendation: To do better with customer service it sad that we order from this website and can’t get no help

Kimberly K Pdl

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Verified Reviewer
| map-marker Bengaluru, Karnataka

My package delivered at wrong address but it was Fed x fault

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My package was delivered it was the driver fault at fed x I'm reaching out because fed x told me to let the merchant know
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Loss:
$245

Preferred solution: Full refund

Curtis B Uhd

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Verified Reviewer

Missing item

Hello my name is Curtis brown I ordered a sweatsuits from your company I received the sweater and not the pants and they both suppose to come to the same address don't understand how the pants was shipped to California and not new York city
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Preferred solution: Deliver product or service ordered

Alice L Rsr

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I never received my packages from FedEx like they said

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True Religion - I never received my packages from FedEx like they said
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True Religion - I never received my packages from FedEx like they said - Image 5
True Religion - I never received my packages from FedEx like they said - Image 6
I was home on July 26, 2023 and no packages were delivered from FedEx. They said I need to file a claim from your end for a refund so can you please help me resolve this problem. Im 72 years old buying school clothes for my great granddaughters . This has caused a hardship . Their deli person was not responsible or your shipping was not responsible .I never received my packages so I demand a refund .
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Loss:
$224

Preferred solution: Full refund

Sanh T Pxc

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Verified Reviewer
| map-marker Pensacola, Florida

Lost order

True Religion - Lost order
True Religion - Lost order - Image 2
I havent received my order it said deliver in. The 12. It Lost. I think I purchase insurance. I hope so. Please. Help me.
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Sarha Xtn

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Verified Reviewer
| map-marker Detroit, Michigan

I never received my order and I couldn’t talk to anyone about it

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They need someone to help not email them thats not good customer service I have been trying to get someone on the phone for 3 days to fail a claim or something my order has not arrived
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Winsome M Sfl

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Verified Reviewer

Why have I not received my purchase

Email is saying something is wrong with confirmation number the package is sitting in Indiana and I have o idea what is wrong with my order. Please resolve this matter ASAP as I need my package or my money back
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Preferred solution: Deliver product or service ordered

User's recommendation: Need this to be resolved ASAP

Diana G Ibr

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Verified Reviewer
| map-marker Queens, New York

Change the item

True Religion - Change the item
True Religion - Change the item - Image 2
Ok i buy one sweater light blue size L and send to me one red sisa m so I need change but I need the sticker return and I try any times for this but nothing please you can send to to me that one
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antonio s Glm

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Prices

True Religion - Prices
True Religion - Prices - Image 2
I made a order one day the next day the price changed. I got a email saying the price had changed before u guys started on my order, I would like the 19.99 price thank you
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Loss:
$20

Preferred solution: Price reduction

User's recommendation: I would like the difference in money

Lashun D

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Verified Reviewer

My item was canceled and I’m still being charged for it

I have been emailing a calling to get my issue resolved. I was charged for a pair of jeans I never received. Im getting to the point of calling a lawyer to see what can be done about this issue. I work too hard to just give my money away like that. If the issue isnt resolved, I will be taking legal action to get my money back.
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Loss:
$100
Cons:
  • Are a rip off

Preferred solution: Full refund

User's recommendation: I will never shop with them again or will I recommend anyone to shop with them.

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