Contact True Religion Customer Service
True Religion Phone Numbers and Emails
Toll-Free Number:
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(844) 878-7546
Customer Service:
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(972) 678-1470Allen
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(469) 351-3200Dallas
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(972) 522-0007Grand Praire
True Religion Emails:
How to Contact True Religion Customer Service?
Most Popular Number:
| Total calls: 2 686 | Issues resolved: 72 | Last call: Apr 15, 2025 |
True Religion Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
True Religion Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call True Religion is 8448787546. 74% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 26% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as True Religion may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
True Religion Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call True Religion is 8448787546. 74% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 26% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as True Religion may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
People call True Religion mainly because of return/ replace, request for information, shipping and delivery.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact True Religion is cs@truereligion.com. 42% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
True Religion Website:
True Religion Help Center:
Corporate Office Address:
Other Info (opening hours):
Locations:
Allen
820 West Stacy Road
Allen, TX 75013
Dallas
13350 Dallas Parkway
Dallas, TX 75240
Grand Praire
2950 West Interstate 20
Grand Praire, TX 75052
Returns
11127 Catawba Ave
Fontana, CA 92337
Copyright Infringement Inquiries
True Religion Sales, LLC
1888 Rosecrans Avenue
Manhattan Beach, CA 90266
True Religion Customer Service Reviews
I spent over $600 shopping online for Christmas gifts. Five of the items did not work out either to small or to large so after Christmas.
I go through the process of returning the items for exchange purposes only. After given instructions that I could make the returns @ the local store to drive there only to be told that I cannot exchange the items there & that I would have to ship back to warehouse. So in order to return to warehouse you have to get a return label from True Religion you have to email the customer service I got no response so after researching other options I found a number that u can Tex which was with Tru Bots (a Robot). After going thur all of this to be told that I could not return the five item for exchange because it had been delivered past 30 days when I explained that the items were Christmas gifts & that the thirty days had not expired yet they told me that they were sorry for any inconvenience but they would not be able to process me a return label.
I love true religion but will not shop online with this business to the return policy, the inconvenience of returning the items for exchange purposes and for the type of money that I spent I prefer to now do business elsewhere.
Every store that I have shopped @ allowed exchanges or refunds for Christmas items passed 30 days & not according to a delivery date. Buyers please Beware Before Ordering Online with True Religion
Order#1335****
I ordered online on Dec 6th and my order was shipped on Dec 9th. FedEx said my package would arrive on Dec 13th and I still haven't received my order.
I've contacted True Religion several times via the text app and email and they will not call FedEx to have my package expedited. I'm very saddened and disappointed because I was really anticipating getting my order. I caught a great sale. The online ordering process is horrible and you can't get any help from the customer service via text.
I really just want my items. It's 2 days before Christmas and I'm extremely disappointed with True Religion.
How Good is True Religion's Customer Service?
Summary of True Religion Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call True Religion?
Shipping and Delivery Question:
- “Did not receive my order”
- “Package”
- “Reassuring that my packages was delivered”
Return/ Replace Question:
- “Return package”
- “Problem receiving my return”
- “Return complete but not get store credit yet”
Request for Information Question:
- “Order update”
- “Status”
- “Confirmation issue”
Refund Question:
- “Refund from order”
- “Refund issue”
- “Ripped off on my refund”
Product/ Service Question:
- “Problem with package”
- “Good morning. I have placed an order and I was qualified for a free cap. I received my order but the cap was not there. What happened?”
- “A purchase made online”
Payments and Charges Question:
- “Charge with no order”
- “I ordered clothes and my payment went through on 12/10/24 for amounts of $107.40 and 252.15. I am trying to see when they will be delivered because I received no emails since the order”
- “Coupon not working”
Activation/ Cancellation Question:
- “They didn't send my whole order they said what they had so I'm canceling the order”
- “Cancel order & refund”
- “Cancel a order”
Staff Question:
- “Customer service”
- “Bad customer service”
- “I want to speak to customer service”
Account Question:
- “Trying to redeem my rewards”
- “Account”
- “Can’t find my order on my profile”
Website/ Application Question:
- “Can’t order online”
- “I placed an order online and it charged my card twice for the same order but there's no record indicating I have an order made”
- “Just order online wrong size, i have 2x i need 1x”
Cards Question:
- “Why do you need my credit card information for me to return something I don't understand”
- “My money was taken off my gift card. And nothing was purchased.”
- “Card keeps getting declined”
Employment Question:
- “Payroll”
- “Employment record”
- “W-2s”
Other Question:
- “Won’t let me order”
- “Haven’t r received Oder”
- “Shipy”
Compare True Religion Customer Service To
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